Shipping policy
For customers in Great Britain (GB)
We provide a free delivery service to customers in most parts of Great Britain* for orders over £20 (after any discounts have been applied). We endeavour to provide this as a next working day delivery service for orders placed by 12:00pm on a working day Monday to Friday. For clarity, any orders placed on a Friday will be for Monday delivery. During busy periods your orders may sometimes take a little longer to process and may take up to 3-5 working days.
From time to time we may use alternative carriers when required. On these occasions delivery times may vary and tracked order information may not be available as standard.
*GB refers to customers in Great Britain with delivery addresses in England, Scotland or Wales.
For customers in Scottish Highlands & Islands
If you are in the Scottish Highlands and Islands, the couriers we work with provide a 2-day delivery service from date of despatch and the delivery service costs are higher and for orders under £150 there will be a delivery charge to reflect this.
For customers in Northern Ireland (NI)
The delivery service to NI is normally 2-5 days. Due to Brexit and the end of the transition period there is now a requirement to complete customs documentation and declarations when we deliver products to you. This will be completed on your behalf by the courier. The costs relating to this have increased and unfortunately we have had to reflect this in our delivery charges for orders under £150.
VAT: Standard rate VAT (20%) is applicable to and included in the delivery charges for customers in the UK (GB and Northern Ireland).
For customers in Channel Islands
If you are ordering from the Channel Islands it will be at least a 2 day delivery service from the date of despatch. VAT is not charged on deliveries to the Channel Islands. There is a delivery charge for orders under £150.
Summary of delivery costs
| Delivery Destination | Delivery Service | Delivery Cost |
| GB | Next working day - orders under £20 | £6.36 |
| GB | Next working day - orders over £20 | FREE |
| GB | Saturday delivery - orders under £150 | £17.25 |
| GB | Saturday delivery - orders over £150 | FREE |
| Scottish Highlands & Islands* | Minimum 2 working day service - orders under £150 | £7.10 |
| Scottish Highlands & Islands* | Minimum 2 working day service - orders over £150 | FREE |
| Northern Ireland | Minimum 2-5 working day service - orders under £150 | £13.36 |
| Northern Ireland | Minimum 2-5 working day service - orders over £150 | FREE |
| Isle of Wight | Next working day - orders under £150 | £13.36 |
| Isle of Wight | Next working day - orders over £150 | FREE |
| Channel Islands | Minimum 2 working day service - orders under £150 | £7.64 |
| Channel Islands | Minimum 2 working day service - orders over £150 | FREE |
*Scottish Highlands –AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PH21-40, PH19-26, PH30-41, PH49-50
Scottish Islands-HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
IMPORTANT NOTICE FOR CUSTOMERS in Ireland and the EU
For customers and potential customers in Ireland and across the EU, we are very sorry but the changes that Brexit and the end of the transition period have imposed mean that we can no longer provide a service to you that is effective and a reasonable cost. For this reason, we cannot unfortunately supply consumers outside of the UK or the Channel Islands.
We are working on alternative ways to be able to provide a service to you and will update if things change. We will also be in contact with any customers who have previously purchased from one of our online shops to find a way for you to be able to purchase your products.